Refund Policy
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- Refund Policy
We aim to ensure customer satisfaction. Please read our refund guidelines carefully.
1. Eligibility for Refund
Refunds may be requested for:
- Damaged products
- Wrong item delivered
- Quality issues
- Unused items in original packaging
2. Refund Processing Time
Refunds are processed within:
👉 7 to 10 business days
3. Shipping Charge Deduction
Although shipping is free:
➡️ Shipping charges will be deducted from refund amounts.
4. Non-Refundable Items
- Used or worn products
- Customized lenses (if applicable)
- Final sale or clearance items
5. How to Request a Refund
Email us at: salesharjahoptical@gmail.com
Include:
- Order number
- Reason for return
- Photos (if item is damaged)